Telephone Help Desk
If you need to resolve an IT problem quickly and efficiently, BTP have a constantly-manned IT support help desk service waiting to take your call.
It’s available to all of our IT support clients and is staffed by Microsoft-qualified engineers. We receive calls throughout the day ranging from simple changes like password queries or spam filtering requests to more serious issues like data loss or server failures. It is highly likely that we will have dealt with IT support issues exactly like yours many, many times before and will know exactly what to do to get you up and running again as soon as possible. Call us now to see what Hampshire’s fastest IT support is like.
Remote dial-in support
If you have an IT support issue which is more complex, that can’t be fixed by a simple telephone conversation, one of our qualified engineers will dial in to your system to fix the problem for your remotely.
We can either do this will you watch and wait, or you can get on and do something else and we will let you know when all is done.
On site IT support engineers
BTP has a team of field service engineers based throughout Hampshire who are ready to provide emergency same day IT support if ever you need it.
If you have a major IT support issue, a computer hardware problem or something that just can’t be resolved by telephone or remotely, we’ll send a suitably-experienced Microsoft-qualified IT engineer to your site to provide a suitable remedy in double-quick time. We have engineers based throughout Hampshire, so we’ll always have someone close by ready to help.