Is Hampshire really home to over 250 IT support companies? You bet it is!
In business, staying ahead means knowing your competition inside out. Here at BTP, we’ve got our fingers on the pulse of the number of IT companies in Hampshire and the provision of local IT services. We’ve discovered some interesting trends worth sharing!
Market Pulse Check: Every Other Year
We don’t just guess; we dive deep into the market with bi-annual surveys. Our marketing gurus call up hundreds of potential IT services clients, asking the nitty-gritty questions like: What do you crave from your IT support? What IT services are a must-have? And how much are you willing to shell out?
But wait, there’s more! We also conduct a massive mystery shopping spree, ringing up nearly every IT services company in Hampshire. If you’re an IT support company in Hampshire, you’ve probably received one of those calls. We mean business.
The Big Reveal: Market Fragmentation
The landscape has changed. Here’s what we’ve uncovered:
The Giants:
A few large players who are big names in the IT arena.
The Mid-Sizers:
IT services companies with a turnover over £1.5M and at least 15 staff, offering robust solutions. Companies who are big enough, and at least in theory, able to provide reliable support.
The Micro-Cosmos:
An explosion of micro-businesses and solo operators. This group has seen the most growth in numbers, but it’s also where you find the highest churn. Half of the IT support companies from our last survey? Gone. Often, it’s the senior engineer who decides to strike out alone, mostly as a phoenix outfit.
Bracing for Impact
Business owners, including our own clients, are feeling the pinch from the Autumn Budget’s 17% hike in minimum wage and increased employer’s NI. One of our clients, a thriving garden centre, anticipates an £80,000 hit this year. It’s clear – companies will be tightening their belts, possibly freezing recruitment or even downsizing.
What Does This Mean for You? – The IT Services Client
With more IT services companies than ever, but also a higher rate of closures, the quality and reliability of service might be on a rollercoaster. If your current provider goes under, or you’re just not satisfied, you’re not alone. You’ll be one of many looking for a new IT partner.
Choosing Your Next IT Services Company: Our Top 5 Tips
- Established Track Record – They’ve sorted out the teething issues. You want someone who’s past the startup phase, not in the midst of it.
- Financial Health – A cash-strapped IT support company will inevitably cut corners. Ensure they have the financial stability to focus on service, not just survival.
- Certified Skills – Would you trust your boiler to an uncertified plumber? Same goes for your IT. Look for at least a Microsoft Solutions Partner certification and Professional Indemnity Insurance.
- Adequate Staffing – One or two engineers can’t handle everything. You need a team that can manage holidays, sick days, and still have enough people to provide your IT support.
- Meet Them in Person – Don’t be fooled by flashy websites. Visit their office. See if you’re dealing with a legit IT services company or someone’s basement setup.
Conclusion: Navigate Wisely
Hampshire’s IT services company landscape is more of a jungle than ever, with new players popping up and others disappearing. Choose your IT support company wisely; your business depends on it. Remember, in this crowded market, quality and reliability are your best allies.
So, if you’re in the market for a new IT services company, or just curious about the state of play, keep these tips in mind. And if you want to chat more about how we can help you navigate this jungle, drop us a line. Here’s to making 2025 a year of smart IT choices!
