WE KNOW YOU NEED AN IT HELP DESK SOMETIMES
We all know the drill – it’s the start of your day, your computer’s not playing nice, and you’ve got a big meeting at 9:30. Your laptop won’t turn on, or maybe it’s not connecting to the network, or all your emails have vanished into thin air. Whatever the issue, you’re in a bind and need it fixed right now. If it’s not fixed, you can’t do your job, you’ll look less efficient in that meeting and it’s your boss or your customer who will see that. That’s why you turn to an IT help desk.
But here’s the thing – why do so many IT help desks leave you hanging? They jot down your problem, give you a ticket number, and promise a callback. Sometimes, you’re waiting until the next day! It’s just not good enough.
AND WE KNOW EXACTLY WHAT YOU WANT FROM THAT HELP DESK
Let’s take a leaf out of Steve Jobs’ book, shall we? He famously advised to start with the customer experience and work backward from there. What do customers want from their help desk? They want immediate, competent support. They don’t want to talk to someone who’s just going to note down their issue; they want to speak to someone who can solve it right there and then.
Now, at BTP, we’ve got this figured out. We understand that when you call your IT help desk, you’re not looking for a quick response; you’re looking for a solution. Should the help desk be staffed by junior staff who might pass your call around? Or should experienced engineers be the first point of contact? We believe in the latter. Our clients want their problems fixed, not just acknowledged, and they want it done instantly.
Of course, there are exceptions. If you’re dealing with something ultra-specific like advanced cybersecurity threats or a very particular software glitch, you might need to wait for that expert. But for your everyday network issues, PC troubles, or when your laptop decides to take a coffee break – you should get immediate help desk support.
AND WE ARE SET UP TO PROVIDE EXACTLY WHAT YOU NEED!
At BTP, we’ve streamlined our process. We don’t have engineers answering calls while they’re on the move, juggling their coffee and their phone. We have a dedicated team, IT help desk engineers who are ready and waiting for your call. They’re not just available; they’re at your service, all the time.
Check out our support services here: https://www.btpuk.com/services/support/
That speech by Steve Jobs is really important. You can see it here: https://shorturl.at/5ohjM
